A. Cancellation Policy

1. How can I cancel an order?

1.1 Medicines and Healthcare Products

An order for medicines or healthcare products can be cancelled from the ‘Order Details’ screen on the Pharmeasy website or app (‘Platform’) or by calling our customer care number +1 (559) 744-3685 before it is marked as “Out for Delivery”. Otherwise, Functional Medicine for Depression you can refuse it at the time of delivery and a refund will be processed as per the Refund Policy.

1.2  Diagnostics/Lab Test

A diagnostic or lab test can be cancelled anytime unless it is marked ‘Sample Collected’ by the third-party phlebotomist. Otherwise, at Functional Medicine for Depression, you can refuse sample pick-up at the collection location and a refund will be processed as per the refund policy.

B. Return Policy

1. What is the time period for return of orders?
1.1 Medicine Orders

We have product-specific return policy. The return window ranges from 0–7 days from the date of delivery. Information regarding the return policy can be found on the product page. Please check the return policy before placing any order.

1.2  Healthcare Products

All healthcare products have specific return and replacement policy. The return/replacement window ranges from 0–10 days from the date of delivery. Information regarding the return policy can be found on the product page. Please check the return policy before placing any order.

[Note: Currently, the Company is not charging any shipping charges for returns from you.]
2. Which Products are not eligible for Returns?
2.1 Products Not Eligible for Return: As per terms offered by all the sellers on the Platform, the products shall not be eligible for a return under the following circumstances:
  1. If the item has been opened, partially used or disfigured,. The user is strongly advised to check the package carefully at the time of acceptance of products by the user from the user’s delivery agent.
  2. If the product has been tampered with,
  3. If the product packaging and/or packaging box and/or packaging seal have been tampered with,. The user is strongly advised to check the package carefully at the time of acceptance of products by the user from the user’s delivery agent and it is emphasized that the user should not accept the order if the package appears to be tampered with.
  4. If it is mentioned on the product detail page that the product is non-returnable,
  5. Any accessories/freebies supplied with the product are missing.
  6. If the product does not have serial number, UPC number, or barcode affixed, which was present at the time of acceptance of products by the user from the user’s delivery agent;
  7. Any damage/defect which is not covered under the manufacturer’s warranty;
  8. The product is without original packaging and accessories/freebies.
  9. If the product is damaged due to misuses
3. Additional Note:

3.1 Items marked as “Non-Returnable” on the product detail page or items whose return window has expired cannot be returned. If such an item is indeed returned along with another returnable item, PharmEasy will disallow a refund or return of the “Non-Returnable” product to you when our partner licensed retail pharmacy verifies the returned item(s).

4. How do Return?

4.1 You can raise a return request within the time frame mentioned above by following these simple steps on the Platform:

  1. Go to My Orders.
  2. Select the respective order and click on ‘RETURN’;
  3. Check to see if the product(s) that you wish to return are returnable and have an active return window.
  4. Select the item you wish to return, along with the quantity and reason for the return.

4.2 You can also place a request for a return of any product by calling customer support at +1 (559) 744-3685.

4.3 After your return request is processed, we will pick up the return items as per the following timelines:

  1. For local cities*: within 24-48 hours from the time of approval of the return request.
  2. For Other Cities: Between 5-7 business days from the time of approval of return request. Please note that this time period may be longer depending on the terms of the third-party courier partners.

4.4 Please keep the return package ready in its original packaging with all the labels intact. You are also requested to keep a copy of the invoice or bill from the seller handy for verification.

C.  Refund Policy

1. When can I expect the amount to be refunded?

1.1 Please note that the refund amount mentioned at the time of return on the platform is an estimate and will be finalised after completion of verification. Once the pick-up is completed and the product is verified by the seller, a refund of the total amount paid for the products returned by you will be initiated for eligible returns, Functional Medicine for Depressionas mentioned above.

1.2 Refunds will be initiated only after successful verification of the products by the seller. Please note that the verification process may take:

  1. For local cities*: 48 hours from the time of pick-up from your location.
  2. For Other Cities: 5-7 business days from the date of pick-up from your location.

1.3 The amount is expected to reflect in your account after completion of verification from the seller as per the following timelines:

1.4 You understand and acknowledge that we reserve the right to claim back any refund that has been processed by us as a result of fraudulent activities such as the return of the wrong products or the wrong quantity of the products.

D.  Assured Delivery Cashback Eligibility:
1. Kindly note the following criteria for eligibility for assured delivery cashback:

1.1 Delivery assurance is for the date of delivery and not for the time of delivery.

1.2 Applicable in select pin-codes only, Functional Medicine for Depression the customer shall be informed of his eligibility at the time of placing the order on the checkout page.

1.3 If eligible, cashback will be processed within 48 hours of order delivery/completion.

1.4 Orders where the delay is from the customer’s end will not be considered for cashback.